Help & Support
Looking for help? Most common questions are answered below. If you still need a hand, contact us — we aim to reply within one business day (usually sooner).
Frequently asked questions
How do I contact support?
Use the contact options on this Help screen, or email [email protected]. We aim to reply within one business day. For privacy rights (export or delete my data), you can also write [email protected].
I can't sign in — what should I try?
Sign in with the email and password for your account. On the sign-in screen, tap Forgot? if you need a password reset — there is no magic link for sign-in. If you turned on the extra security step, enter the 6-digit code from your authenticator app. On the mobile app, the verification screen also lets you use a recovery code via “Lost device? Use a recovery code.” Website login only accepts the 6-digit authenticator code. Still stuck? Email [email protected] from that account address.
How do I reset my password?
On the sign-in screen, choose Forgot? and enter your account email. Follow the link or code we send. If you never receive it, check spam and confirm the email matches the account; then contact [email protected].
I lost the device with my authenticator app — how do I get back in?
Do not try to open the extra security step on the phone you lost. On another device where you use Paari, sign in and open the verification screen. Choose “Lost device? Use a recovery code,” then enter a recovery code you saved when you turned on the extra security step. Website login only accepts the 6-digit code from your authenticator app — it does not accept recovery codes. If you have no recovery codes left, email [email protected] from your account address with your full name and about when you signed up. We verify who you are before we reset the extra security step. We will not turn it off over chat or social media.
What is a circle?
A circle is a private group for your family or close friends. Photos and activity stay inside the circle you are viewing — on mobile, switch with the circle pictures at the top; on web, use the sidebar circle switcher. Free includes one circle; Paari Plus and Paari Family allow unlimited circles.
How do I create a circle?
Open Profile → Circle Management and choose Create a Circle. Name the circle, then invite members. Free plans include one circle; upgrade to Plus or Family for unlimited circles.
How do I invite someone to my circle?
Open the circle’s members screen and send an email invitation. The invitee should open the link and sign in (or create an account). Prefer inviting the email they will use on Paari. If a link expires or shows invalid, send a fresh invite.
How do I join a circle I was invited to?
Open the invite link from your email on the device where you use Paari, then sign in or create an account. If the link is invalid, ask the person who invited you to send a new one. You can also check whether you are signed into a different email than the invite.
How do I switch or leave a circle?
On mobile, tap a circle picture at the top to switch which circle you are viewing; on web, use the sidebar circle switcher. To leave a circle, open that circle’s members or settings and choose leave. Owners who want to remove someone use the members list instead.
How do I upload photos?
Use the upload or add control (camera roll / file picker on mobile; upload on web where your plan allows). Photos go into the active circle — on mobile confirm the selected circle picture at the top; on web check the sidebar switcher. Free has no video upload; paid plans allow videos up to 10 minutes.
My upload failed — what can I try?
Check your network, free storage on your plan (Profile shows usage), and that you are still a member of the circle. Force-quit and retry once; if it fails again, note the exact error text and contact support with app version and platform.
Why don't I see all my photos?
Photos are scoped to circles. On mobile, check the circle pictures at the top; on web, use the sidebar circle switcher. If a photo still doesn’t appear, it may have been deleted, you may no longer be a member of that circle, or the upload may have failed — check Profile for storage and retry.
Who can see my photos?
Only members of the circle where a photo was shared can see it. Paari is private family sharing — there is no public social feed and no ads. If someone left the circle, they lose access to that circle’s content going forward.
I'm not getting notifications — what should I check?
Enable notifications for Paari in system settings, confirm in-app notification preferences are on for the types you care about, and check quiet hours if you use them. On iOS, also confirm Background App Refresh is allowed. Still silent? Contact support with your device model and OS version.
What are Free, Paari Plus, and Paari Family?
Free includes 15 GB storage, one circle, and photo uploads (no video). Paari Plus and Paari Family add much more storage (200 GB / 500 GB), unlimited circles, and video uploads up to 10 minutes; Family also supports up to six members and a shared vault. Current prices appear on the Subscription / pricing screen in the app.
How do I cancel my subscription?
Where you subscribed matters. On the mobile app: open Profile → Manage subscription ›, then on the Subscription screen tap Manage subscription — or cancel in your phone’s App Store or Google Play subscription settings. If you subscribed on the website with a card, open Billing on the website and choose Cancel. Cancelling on the website does not cancel an App Store or Google Play subscription, and the reverse is also true. Cancelling stops future renewals — you keep paid features until the current period ends.
I paid but still see Free — what now?
Wait a few minutes, pull to refresh Profile / Subscription, and confirm you are signed into the same account you used to purchase. On mobile, force-quit and reopen once. If it is still wrong after about 15 minutes, contact support with platform (iOS, Android, or web) and approximate purchase time.
How do I delete my account?
On mobile: open Profile → Account, tap Delete Account, and type DELETE to confirm. We schedule deletion 7 days out and sign you out — to cancel, sign in again and use the Cancel deletion banner (signing in alone does not cancel). Prefer not to wait? Enter your password and tap Delete now for immediate erasure. On web: open Profile → Danger Zone → Delete Account; cancel with Cancel Deletion; immediate erase uses Delete account permanently after password confirmation. Note: deleting your account doesn't cancel an App Store or Google Play subscription — see “How do I cancel my subscription?”
How do I export or request a copy of my data?
In the app, open Profile → Data and choose Download My Data. On web, open Profile and choose Download My Data. Exports are limited to about once every 24 hours. For other privacy rights, email [email protected] from your account address, or review Profile → Legal → Privacy Policy.
Where do I send product ideas?
Use the in-app product feedback board (Profile → product feedback, or the link on the web Help page when signed in) to suggest features and upvote ideas. For bugs or account problems, contact support instead of the feedback board so we can help faster.
Still need help?
Prefer the support request form below — it reaches us even without a mail app. On mobile we attach diagnostic info (app version, device, circle). You can still email us directly if you prefer.
Product feedback boardSigned-in members can suggest features and upvote ideas — not for account emergencies.
Prefer your own mail app? Email [email protected].